Collection Policies
Each practice will have the ability to set their own unique collections policies. These polices can contain a review of patient accounts, phone calls, mailings, and write-offs. Once a practice sets these policies, CareRevolution will automatically put patients into the correct step in the collection process. Staff will only have to prompt the system for the particular setup in the process they wish to complete, and a full list of patients will be presented.
Collection Letter Generation
CareRevolution has the capability to generate collection letters electronically. Several different standard letters can be created and sent depending on how far into the collections process a patient account is. Criteria such as minimum payment or alphabetic listing can be used to select which patients are due letters. Using the EHS process, tasks such as address validation and notification of forwarding address are automatically handled by the system, translating to less manual intervention and faster, more consistent turnaround times.
Collections Phone Calls
CareRevolution can also enhance the efficiency of telephone collections. The system can present a list of patients that are due a phone call in the collection process. With a simple click, staff can see all of the account details and inquiry activity related to the patient being contacted.
Collections and AR
When necessary, CareRevolution allows for write-offs in batch mode. This eliminates the need for an account-by-account manual write-off. When writing off an account, the associated financial class can be transferred into a financial class for collections. Staff is made aware of all patients that have had bad debt moved to collections through a pop-up that stops the process of scheduling appointments. If needed, CareRevolution can generate a Microsoft Excel report to be forwarded to a collection agency.
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